The Role of a Manager

This course is at intermediate level and is suitable for new managers, or those that have been in the role for a while and are now facing new challenges or changes that require a strong management led approach.

After the course the manager will be able to identify the role of a manager and the styles and approaches that work in a variety of situations. The business needs of a manager are expanded, together with a range of different skills.

• The role of the manager in business today.
• The differing responsibilities that the manager assumes.
• Planning for success.
• Functions – organise, delegate, motivate, negotiate, train, coach, arbitrate, mediate.
• Skills – diplomacy, tact, patience, perseverance, respect, foresight, listening, honesty, credibility, integrity, drive, flexibility.
• Attention to detail.
• Management styles – support v direction.
• Monitoring your own performance.
• Basics of team building
• Personality types in relationship with the team dynamic
• Building successful teams