Communication Skills
Bad communication, or miscommunication, is at the heart of most industrial disputes. It can also be a fundamental in not achieving that sale that you thought was in the bag. Communication is something that we all do all the time, but this course takes you through the art and science of good, effective communication.
The course describes all elements of communication from the obvious, verbal, to the often overlooked communication of the body, or body language. It teaches the art of listening, and more importantly listening effectively.
This extensive course includes the following topics:
- What is communication and why is it so important in business.
- How poor communication can lead to problems arising that could have been avoided.
- How to be an active listener, gaining the most from a meeting.
- Body language and simple signs that can instantly show you how your proposal is being received.
- NLP – Neuro Linguistic Programming – an introduction to this highly influential skill that will literally allow you to speak in your customer’s own language.
- Simple exercises and group activity that enable this fascinating subject to be rapidly assimilated.
The course has valuable interactive sessions, and concludes with an in depth look at body language. When over 90% of our communication is non verbal, use and interpretation of body language can give you the edge in many situations.